Payments & Promotions

What forms of payment does Flexi Africa accept?

Please note that the list of available payment methods will change depending on the country you reside in and/or the device you're using to access Flexi Africa. All payments are made in U.S. dollars, as the default currency on the platform.

In most countries, Flexi Africa also accepts the following payment methods:

• PayPal
• Google Wallet (Android Pay)
• Apple Pay
• Debit cards with a Visa or MasterCard logo 
• Major credit cards—Visa, MasterCard, American Express, Discover, Maestro and Cirrus

What currency does Flexi Africa support?

Flexi Africa displays currency based on the user’s location. This means that your order may not necessarily be processed in the same currency that’s displayed on your account. 

Why was I charged for a currency conversion?

While we're able to collect payments in most global currencies, it's possible your local currency isn't currently supported. 

In these situations, your financial institution may charge additional fees for the currency conversion process. We recommend contacting your bank to fully understand any additional fees or charges in these cases.

How do I change the currency when purchasing an item?

You can change the currency on the top right section of the home page for your choosing.

Why didn't my order go through?

If your order didn't go through and was denied, it may be possible that your payment was declined. Here are a few reasons why this may have happened:

• Your card is expired.
• Your account has insufficient funds.
• Your card was reported as stolen or frozen.
• If you are using a debit card, make sure it has a CVV and can be billed as a credit card.

Your order will also not go through if the product is unable to ship to your country.

Why is my payment being declined?

Your payment may be declined for one of the following reasons:

1. Your card is expired.
2. You have insufficient funds.
3. Your card was reported as stolen or frozen.
4. If you are using a debit card, it may not have a CVV and/or cannot be billed as a credit card.

We recommend contacting your bank or financial institution to resolve your payment issues.

 

General Promotions & Policies

What is a promo code? How does it work?

Promotional codes are used for discounts off your orders.

Promotional codes can vary depending on the total amount and expiration date. To use a promotional code, you must enter it in your cart at checkout to receive the discount.

When a code is invalid, used, or expired, you will see an error message in red. Please be advised that only one discount can be applied per transaction.

Unfortunately, if you're unable to use your discount code before it expires, we're unable to regrant, recreate, or replace the discount

How do I get a promo code?

Here are a few ways that you can find a promo code:

• Observe recent social media posts that promotes a promo code
• Promoting promo codes on the homepage

Can I apply more than one promo code to an order?

Unfortunately, no. Only one promo code can be used on an order.

Could you apply a promo code to an order after it's been placed?

Once an order has been placed, you will not be able to apply a promo code.

Why did the price change when I added the item to my cart?

Once an item has been added to your cart, the price could change for a number of reasons:

• The size, color or variation you selected is priced differently. In some cases, the price of the item may vary depending on your choice of size, color or variation.
• The same item is being sold by multiple stores. Stores set their own prices for each item, so it's possible for different stores to sell the same product at different prices.
• The store changed the price of the item. Stores have the ability to edit their item prices at any time, so it’s possible that the store changed the item’s price between the time you first added it to your cart and when you checked out.
• The item was discounted for a limited time. Some items may be on sale or part of a limited-time promotion. It's possible that the discount may have expired by the time you were ready to check out.

Why did the price of shipping change when I added the item to my cart?

When you add an item to your cart the price and shipping shouldn’t change, but there are some rare exceptions:

Updated shipping address information & Changing market conditions over time

• Shipping prices will vary depending on where you ship an item, so sometimes we’ll need to update the shipping price once we have updated shipping information.
• Some governments also have taxes. We do our best to include taxes up front, but this might change prices and shipping once the shipping address is updated.

• Prices and shipping can change due to market conditions changing throughout the day.  If you’ve been looking at an item for a while or it’s been sitting in your cart for an extended period of time, the price and shipping may increase or decrease.
• Merchants may update their costs, which will change the price and shipping for an item based on supply and demand.

Why are there different prices for the same item?

There are 2 main reasons why you may see different prices for the same product:

• The size, color or variation you selected is priced differently.In some cases, the price of the item may vary depending on your choice of size, color, or variation.
• The same item is being sold by multiple stores.Stores set their own prices for each item, so it's possible for different stores to sell the same product at different prices. 

How does the new EU VAT work?

The new rules will apply to all sales that have a time of supply for VAT purposes of 1 July 2021 or later.

For example, if an order is placed and payment received on 30 June 2021 then the new rules will not apply, even if dispatch and delivery take place after 1 July 2021.

For orders placed prior to July 1, 2021, VAT wasn’t included in the total price of your order. Due to this, your item may be held at customs until the VAT is paid. We’ve got your back if this happens! Please pay for the VAT and we’ll give you a refund for it (up to 25% of the original item price).

After July 1, 2021, you won’t have to go through this again. Item prices on Flexi Africa will include VAT, which will be collected on all purchases and sent on your behalf.

To learn more about the specific VAT rules for your country, please visit: https://ec.europa.eu/taxation_customs/national-tax-websites_en

How do I receive an order invoice?

The user will receive an invoice to their email once the order is processed.

Does Flexi Africa charge for customs, taxes, VAT, or any other extra fees?

Flexiafrica.com is a marketplace for merchants to sell their products on Flexi Africa. In addition, Flexiafrica.com is a marketplace supports merchants to calculate indirect tax on their sales. Merchants may have different indirect tax collection obligations depending on the policies and operations of their business. As a result, it is possible that some items in your order may be subject to tax, while others may not be. 

Flexi Africa calculates, collects, and remits indirect tax on sales made by merchants shipped to customers located in the US states and certain foreign countries that have enacted Marketplace Facilitator, Marketplace Fairness, or similar laws. These laws shift collection responsibility from the merchant to the marketplace facilitating the merchant's sale

How does Flexi Africa calculate sales tax?

Sales tax is dictated by your local and/or regional regulations and is not affiliated with Flexi Africa. Please keep in mind that all charges are displayed in your shopping cart before placing an order.

For more information, please contact your local Tax authorities.

Will I be charged international bank fees when ordering?

While we're able to collect payments in most global currencies, it's possible your local currency isn't currently supported. If this is the case, your bank will need to process your purchase as an international payment, which may result in currency conversion fees.

We recommend contacting your bank to fully understand any additional fees or charges regarding foreign transactions.

What should I do if I'm charged for a customs fee to pick up my package?

In most countries, Flexi Africa only collects payment for the cost of the item plus shipping. As a result, your payment method will only be charged the order total displayed in your shopping cart at checkout.

Please read on to learn more about additional non-Flexi Africa fees that you may be charged upon delivery or pickup. These fees and their related policies are neither regulated nor affiliated with Flexi Africa. As such, Flexi Africa is not responsible for, nor will compensate you for these fees.   

Customs: You may be charged customs fees based on your local regulations. Additionally, you may be fined for purchasing products that violate your local regulations. We recommend contacting your local customs office if you have any doubts or questions about whether your item will have a fee and/or be permitted into your country.

VAT: In most regions, Flexi Africa doesn’t charge for Value-Added Tax and cannot cover any charges that your country may add. Flexi Africa adjusts our tax policy procedures depending on the rules and regulations of each locale. 

Post Office: We can’t guarantee whether your local post will charge you for your order(s). If you have any questions regarding postal fees, please contact your local post office for more information.

With the UK VAT changes, what happens to my orders placed before January 1st 2021? 

The new VAT rules will apply to all sales that have a time of supply for VAT purposes of 1 January 2021 or later.

For example, if an order is placed and payment received on 31st December 2020 then the new rules will not apply, even if dispatch and delivery take place after 1 January 2021. Therefore, for imports, the consignment will remain subject to import VAT (unless it is below the Low-Value Consignment Relief threshold of £15) and supply VAT should not be charged. For goods already in the UK at the time of supply, the VAT liability will remain with the seller rather than Flexi Africa.

With the UK VAT changes, what happens to my orders placed on and after January 1st 2021?

Beginning January 1st, 2021, the current VAT exemption for UK imports of goods of value up to £15 will end. For orders made on and after January 1st, VAT will be included in your purchase price on items of up to £135 imported into the UK. This also means that you will not have to pay any additional VAT at customs.